Firn’s aims are written in all their employee handbooks:
‘To become the best Hardware store in the country, offering a comprehensive range of quality products at competitive prices in a modern, comfortable environment with friendly, helpful, caring and knowledgeable staff providing total customer care and satisfaction with energy and enthusiasm. The ultimate shopping experience our customers will want to repeat over and over again.’
This is a shop where customers come first.
IF YOU ARE FED UP WITH ANSWER MACHINES...SIMPLY PHONE FIRNS FIRST...GUARANTEED A HUMAN WILL ANSWER !
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